Terms of service
Last updated: 03.12.2025
1. Introduction
Welcome to Velastra Nexus (“Company”, “we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and any related products (collectively, the “Services”).
By using our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Services Provided
Velastra Nexus offers microtask and business-support services, including but not limited to:
- Information search and analysis
- Data collection, comparisons, and Excel-based reporting
- Competitor verification
- Micro-content creation
- Text verification and product description optimization
- Processing customer or internal requests
- Administrative tasks (bookings, calculations, supplier searches)
We may expand, update, or modify our Services at any time.
3. Eligibility
To use our Services, you must:
- Be at least 18 years old
- Have the legal authority to enter into a binding contract
- Provide accurate, complete information when creating requests or accounts
4. User Responsibilities
By using our Services, you agree to:
- Provide clear and accurate instructions for tasks
- Use our Services only for lawful purposes
- Not submit content that is illegal, harmful, or infringes on intellectual property
- Not attempt to misuse, reverse-engineer, or disrupt the website or Service operations
We reserve the right to decline tasks that violate laws or ethical guidelines.
5. Pricing & Payments
All prices are listed on the Pricing page and may vary based on task complexity, urgency, or volume.
Payments must be made in full before the start of work unless otherwise agreed.
We may update pricing at any time. Updated pricing applies to all new tasks after publication.
6. Turnaround Times
Estimated delivery times will be communicated before starting each task.
However, timelines may vary depending on:
- Task complexity
- Information accuracy
- Communication delays
We will notify you if we expect delays.
7. Revisions
Most tasks include one free revision, unless stated otherwise.
Additional revisions may incur extra fees.
Revisions apply only to the original task scope. Any additional requirements will be treated as a new task.
8. Intellectual Property
User Content
You retain ownership of all content you provide to us.
You grant Velastra Nexus a limited license to use this content solely for the purpose of completing your tasks.
Work Output
Upon full payment, you receive the rights to the deliverables produced by Velastra Nexus, unless explicitly stated otherwise.
We may retain anonymized samples for portfolio or demonstration purposes only with your explicit written permission.
9. Prohibited Use
You may NOT use the Services for:
- Illegal, fraudulent, or deceptive activities
- Misuse of personal or sensitive data
- Harassment, spam, or abuse
- Tasks involving plagiarism or unethical data manipulation
- Tasks requiring professional certification we do not provide (legal, medical, financial advising, etc.)
We may refuse or cancel tasks at our discretion.
10. Third-Party Tools & Data
We may use third-party tools or data sources while performing tasks.
We are not responsible for:
- External data accuracy
- Downtime or errors caused by third-party platforms
- Any use of third-party platforms by the client
11. Disclaimer of Warranties
Our Services are provided “as is” and “as available”.
We do not guarantee:
- Absolute accuracy of external data
- That all deliverables will meet your expectations without revision
- Uninterrupted or error-free operation of the website
12. Limitation of Liability
To the fullest extent permitted by law, Velastra Nexus is not responsible for:
- Loss of profits, revenue, data, or business opportunities
- Errors based on incomplete or incorrect user information
- Third-party platform issues
- Indirect, incidental, or consequential damages
Our total liability will not exceed the amount paid for the specific task.
13. Refund Policy
Refunds are handled according to our Refund Policy.
In general, refunds may be issued only if:
- Work has not yet begun, or
- A task cannot be completed due to our fault
Once work has started and initial deliverables were sent, refunds may not be available.
14. Termination
We may suspend or terminate your access if:
- You violate these Terms
- You misuse the Services
- You fail to pay for Services
You may stop using the Services at any time.
15. Changes to Terms
Velastra Nexus may update these Terms at any time.
Changes become effective upon publication.
Continued use of the Services indicates acceptance of the updated Terms.
16. Contact Us
If you have questions regarding these Terms, you can contact us at:
Phone: +1 802-231-6590
Email: info@velastranexusservices.com
